Our business was small for many years and grew into medium-sized today. We were struggling with cables and cords everywhere that linked our point-of-sale system. We had outages with our internet and phones constantly which was vital communication to our customers. I was unable to resolve these issues with the other providers I was paying which were having a negative impact to our business. After lengthy research we went with EuGenius Solutions.
Shawn met with me and listened carefully to my frustration. His professional, yet friendly collaborative demeanor set my mind at ease. He understood what I needed and promptly prepared a proposal to meet our business requirements. The proposal was easy to understand, not a lot of “tech speak” and reflected our initial conversation.
Shawn was spot on with determining my company’s needs. He always fulfilled all promises and deadlines. He was available for my questions even way after typical business hours, at most 30 minutes, if not immediately. The customer service, communication, attention to detail was incredible. The bid was on the higher side but the customer service, dependability and quality superseded the cost.
It is refreshing to see a professional who holds himself to high performance standards and observes professional ethics, rarely seen these days. If you’re looking for any tech, networking or communication help this is the company you need and want!